The Experience Auditor

Service Description

Introducing 'The Experience Auditor' - this is a detailed assessment of your customer journey, from the initial warm welcome to the fond farewell and after-care. It will tell you where you're doing well, and where you're bleeding opportunities and making your business much harder than it needs to be. I have been in the compliance industry since 1994, with its very strict and regulated quality control standards of the customer journey. Then building my own asbestos business from 2010, which was very successful, and scaled and sold it - I fully understand what is needed to ensure your customers become loyal raving fans and that they love the experience they receive. When you get this right, they are also far more forgiving of any errors. Business is simple but it's easy to get wrong and it also becomes harder the more successful you get. There's more people, processes and systems involved - more parts that can go wrong. So you need to sort the little problems now before they hurt you badly in the future. Many leaks sink big ships. Or death by a thousand cuts. Or kill the monster while its still a baby!! This audit will tell you what you're doing well and to keep doing more of, and also highlight the low hanging fruit for the easy wins, and any points of failure which are hurting you. The audit process is based upon the 'Experience Sandwich'. The top part is the first impression and the warm welcome, the bottom part is the fond farewell, and the filling is the problem solved/the main event delivered. And this is served along with an espresso shot of 'after-care'. If this sandwich is delivered flawlessly enough, you will maximise your client retention, repeat work and referrals. You will also identify who your target clients are and be able to focus on them and bin the time-wasters and the late payers. If the sandwich is stale, tasteless, out of date, unclean, delivered with friction and zero warmth - then you're on the road to one-time buyers who tell others to avoid you. So engage me to fully experience what you're selling. And the evaluation report delivered within 48-hours will give you many tangible things to keep doing, start doing and stop doing which will all improve your business success. This service is ideal for hospitality and leisure. We agree an upfront fee, which start from £250. Then the cost of the product/service and any associated costs are invoiced on completion, and submitted with the audit report.